Job Description

General Manager, Copper River Princess Lodge -Copper Center, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our Administration department at the Copper River Princess Lodge is looking for a General Manager to join their team. This position is integral part of the team and will carry out management responsibilities in their operation in accordance with the Company’s policies, objectives, and applicable government laws and regulations. This person will provide leadership, goal setting, and direction for local team(s) for safety/security of guests/teams(s), and property. This person will also provide direction in the areas of finance, sales, team performance, and guest satisfaction. 

Responsibilities: 

• Responsible for for managing: hotel, sales, food & beverage, administrative, security, employee housing, and maintenance department's processes and activities.
• Monitors assigned departments to identify trends and will implement procedures to maximize sales and guest satisfaction.
• Responsible for life and safety of guests and employees of hotel operation on property.
• Responsible for setting the financial forecast and managing operation to achieve financial goals. 
• Responsible for guest service, both internal and external, managing to service metrics.
• Responsible for the performance management of assigned employee team. 
• Will be responsible to oversee the hiring and management of their seasonal team (up to 500 + employees). 
• Will be responsible for managing to RAAS standards.
• Other duties as assigned including administrative tasks.

Requirements:

• This job normally requires a professional level of knowledge through the completion of a Bachelor's degree, Hospitality Management, Tourism Management or Food and Beverage majors preferred. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• This job normally requires six years of progressively responsible positions in hotel management.  Demonstrated management experience in a business environment is required with obvious Leadership experience in team settings.
• Proficiency in the use of computer business application, with working knowledge of computerized hotel reservations, point-of-service and accounting systems.
• Must be able to travel up to 25%
• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. May also need to stand for long periods of time.
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
• Must be able to lift in excess of 50 pounds. 
• May be requested to work a different shift including working beyond normal business hours and/or on weekends occasionally to support business needs, projects, and/or operations.
• Must pass a pre-employment background check.
• Must be able to legally work in the United States.

Abilities, Knowledge and Skills:

• Proficiency in MS Office applications.
• Excellent interpersonal skills and communication skills. 
• Ability to organize work, handle multi-tasking, maintain attention to detail and accuracy (a must), and work under pressure to meet deadlines 
• Maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in fast-paced environment with multiple tasks and external influences. Will collaborate with both Shoreside and Shipboard teams.
• Ability to work with all levels of management, employees and customers.
• Ability to support and comply with company policies, procedures and guidelines including all company health and safety standards.

Benefits:

• Cruise and Travel Privileges for you and your family​
• Health Benefits
• 401(k) Plan 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture…Stronger Together:

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.princess.com/aboutus/culture-framework/

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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