Job Description

The Housekeeping & Public Area Manager is responsible for the overall appearance, hygiene, functionality, and upkeep of all public, executive, and employee areas within the cruise port terminal. This includes guest-facing spaces, administrative offices, staff lounges, and back-of-house facilities. In addition, the role oversees inventory operations, ensuring accurate stock levels, efficient inventory processes, and proper use of inventory systems. This includes supervising inventory staff, maintaining records, and supporting operational needs to ensure seamless facility management.

Key Responsibilities:

Public Area Operations & Facility Upkeep

• Ensure high standards of cleanliness and maintenance in all public areas: terminal entrances, lobbies, restrooms, security checkpoints, waiting areas, gangways, exterior walkways, pool deck, cabanas, and chairs.
• Maintain a consistent and inviting aesthetic across passenger zones in line with brand and cruise line expectations.
• Oversee daily inspections of lighting, flooring, air conditioning, furniture, and signage in all public spaces.
• Manage special setups and resets  cabanas, beach chairs for cruise calls, VIP visits, and large-scale events.

Executive & Administrative Offices

• Supervise cleanliness, orderliness, and professional presentation of executive offices, meeting rooms, and administrative departments.
• Ensure privacy, confidentiality, and access protocols are respected when cleaning or maintaining office spaces.
• Collaborate with executive and administrative staff for scheduling of deep cleans or maintenance needs with minimal disruption.

Team Member & Back-of-House Areas

• Oversee housekeeping and upkeep of employee lounges, locker rooms, restrooms, staff corridors, storage areas, and operational control rooms.
• Ensure team member areas are well-maintained, sanitized, and stocked, reflecting respect for employee well-being.
• Coordinate with HR and department leads for cleanliness schedules and facility improvement needs.

Staff Leadership & Supervision

• Manage and lead a team of custodians and maintenance personnel across all shifts.
• Recruit, train, and evaluate staff, ensuring adherence to service standards, safety protocols, and job responsibilities.
• Implement duty rosters, assign responsibilities, and conduct daily briefings.
• Foster a culture of respect, accountability, and service excellence among team members.

Health, Safety & Compliance

• Conduct regular inspections and audits to ensure all areas comply with health and safety regulations, sanitation protocols, and port authority guidelines.
• Implement and update SOPs (Standard Operating Procedures) for cleaning, sanitation, and emergency response.
• Ensure all cleaning products and chemicals are stored and used by MSDS and environmental standards.

Inventory Management.

• Supervise daily inventory activities and staff.
• Maintain accurate inventory records using UpKeep software.
• Monitor stock levels and coordinate replenishment.
• Ensure proper storage, distribution, and documentation of materials.
• Conduct weekly checks on warehouse consumables, fuel levels, and storage tanks.
• Enforce warehouse access and safety protocols.
• Support equipment maintenance and cleanliness.
• Train and evaluate warehouse personnel.
• Collaborate with departments to improve inventory processes and reduce costs.
• Perform additional supervisory duties as assigned.

Qualifications & Skills:

• Bachelor’s degree in hospitality, Facility Management, Operations, or related field preferred.
• 5+ years’ experience in public area management or facilities supervision within a hospitality, airport, cruise, or port setting.
• Strong knowledge of cleaning procedures, chemical handling, and OSHA or HSE standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage operations across large, multi-use facilities.
• Proficient in Microsoft Office, facility management systems, and digital inspection/reporting tools.
• Must be flexible to work shifts, weekends, holidays, and cruise call days.

Key Competencies:

• Operational Excellence and Attention to Detail
• Team Leadership and People Development
• Guest and Employee Experience Focus
• Strong Problem-Solving and Decision-Making Abilities
• Health, Safety, and Environmental Awareness
• Collaborative and Service-Oriented Mindset

Working Conditions:

• Fast-paced, high-volume port environment.
• Required to walk, stand, and move frequently across terminal and facility zones.
• May require lifting, bending, or use of cleaning equipment and tools.
• Must be on-call or available during cruise arrivals and port activities, including early mornings or late evenings.