Job Description

We’re looking for a PC Systems Analyst based at our Anchorage, AK office supporting Holland America–Princess (HAP). This role involves providing technical support and training for end-users, as well as performing tasks such as adapting procedures and equipment, and documenting operational problems. The role includes troubleshooting and diagnosing issues with computers, software, network connectivity, and peripherals, as well as installing and configuring new hardware and software, including updates and upgrades. It also involves user training to educate individuals on the proper use of technology and applications, providing technical support to answer user questions and assist with technical issues both over the phone and in person. 

Additionally, it encompasses system maintenance through regular checks on equipment and networks to prevent issues, assisting with data backup procedures and recovery in case of system failures, and implementing and enforcing security protocols to protect data.

Here’s a summary of what Holland America Line is looking for in its PC Systems Analyst. Is this you?

Responsibilities:

• Evaluates and resolves user hardware and software problems.
• Installs PCs, printers, software, and terminals.
• Maintains inventory of computer hardware and assists with departmental projects as required by departmental supervision.
• Assisting users with system setup, hardware and software installation, and configuration.
• Assists with file server back-ups and installs data/voice cabling and connections.
• Coordinates vendor-provided repairs and maintenance.
• Performs other duties as assigned.

Requirements:

• This job normally requires demonstrated experience in networked environments.
• Proficiency in the use of computer business applications, with broad-based knowledge of computer hardware, operating systems, and applications software.
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Must pass a pre-employment background check. 

• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Skills, Knowledge and Abilities:

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

#HAL

#LI-TK1