Job Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We’re looking for an amazing Business Systems Manager to join our team is based in Alaska.You’ll be responsible for overseeing the effective operation, integration, and optimization of business systems within HAP. This role involves managing system implementations, upgrades, and troubleshooting, ensuring alignment with business objectives and operational needs. This position will work closely with IT, operations, compliance, and business units to deliver seamless system support and drive process improvements. The ideal candidate will have strong technical expertise, project management skills, and experience in cruise line operations.

Responsibilities

• Oversee the implementation and maintenance of business systems including but not limited to: Tourstar, Connecteam, OTC, etc.
• Collaborate with cross-functional teams to identify system requirements and optimize workflows.
• Manage system upgrades, integrations, and troubleshooting to ensure minimal disruption to operations.
• Ensure compliance with company policies, data privacy, and regulatory requirements.
• Provide training and support to end-users and stakeholders.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent certification is required .
• Bachelor’s degree in Information Systems, Business Administration, or related field. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• Professional certification in project management or business systems preferred.
• Demonstrated knowledge of cruise line operations and business systems.

• Must pass a pre-employment background check.

• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. 

• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.

• Dedicated commitment to a diverse, equitable and inclusive work environment is required.

• Must be able to legally work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, and Abilities

• Proven experience managing business systems in a large, multi-brand organization.
• Experience supporting cruise line operations, preferably with HAL and PCL.
• Strong background in system integration, project management, and compliance.
• Experience leading cross-functional teams and managing system-related projects.
• The ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff. 
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Demonstrate an ability to maintain confidentiality.
• Ability to communicate, coordinate and collaborate with multiple departments, management, and staff. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.

What You Can Expect

• Cruise and Travel Privileges for You and Your family​
• Health Benefits
• 401(k) Plan
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. 

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.If you have a disability and require assistance in this application process, please contact: seattlehr@hagroup.com

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